Introduction

Dear Customer,

As a professional Electrical Contractor carrying out various electrical installations, meeting your present and future needs is our highest priority. We strive to exceed your expectations in all your dealings with us.

Our core business objectives are to provide you with affordable, fairly priced, sustainable energy and related services while ensuring secure and reliable electricity supplies. We are also committed to minimizing our impact on the environment and helping our customers to do the same.

May I encourage you to take the time to provide your feedback on any aspect of our service. Your input is crucial to helping us improve as we go forward.

Yours sincerely,

Eng. Oiro Washingtone
CEO, MD & Founder
EXPERTECH ELECTRICAL CONTRACTORS LTD

Mission

Empowering communities with sustainable energy solutions to illuminate a brighter, greener future for generations to come.

Vision

To promote sustainable energy, environmental harmony, and global community empowerment while being a key player in carbon emission reduction through green energy sources.

Core Values

• Excellence: Relentlessly pursuing excellence while remaining accountable to customers and stakeholders.
• Customer and Employee Focus: Prioritizing our customers and recognizing employees’ vital roles.
• Innovation and Environmental Stewardship: Committing to innovative and eco-friendly practices.
• Integrity and Transparency: Upholding honesty and fairness in all dealings.
• Community Empowerment: Empowering communities through sustainable initiatives.

Quality Policy

Expertech Electrical Contractors Ltd is dedicated to delivering excellence in all operations, focusing on environmental responsibility, safety, and customer satisfaction. Quality is at the core of everything we do.

Our Commitment to You

• Be courteous, helpful, and responsive to your needs.
• Treat you fairly, openly, and professionally.
• Provide timely, clear, and honest advice.
• Resolve concerns or complaints quickly and keep you updated.
• Ensure safety for you, the community, and our staff.
• Help you use our products efficiently.
• Assess the best tariff for your energy needs.

Standards of Service

1. New Electrical Installations

Upon receiving a fully completed form and required drawings, we will:

• Acknowledge your inquiry within 2 working days.
• Provide a written quote within 15 working days for straightforward installations.
• Provide a written quote within 25 working days for complex installations.

2. Electrical Supply Restoration

• Restore supply within 18 hours for distribution board failures.
• Follow utility provider’s charter for network failures (typically within 24 hours).

3. Main Fuse or Faulty Meter

• Respond within 3 hours during working hours or 4 hours after hours.
• Notify the utility provider within 24 hours for meter replacement.

4. Inquiries and Complaints

• Provide an initial response within 2 working days.
• Offer a detailed response or schedule a visit within 10 working days.

Exemptions to Standards

While we strive to meet these standards, exceptions may occur due to:

• Inaccessibility or unsafe premises.
• Severe weather conditions.
• Exceptional circumstances or legal obligations.

Feedback

We value your feedback. Share your suggestions or complaints via:
Email: info@expertech.co.ke
Phone: +254-0105-159-533
Website: www.expertech.co.ke