Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND, CREDIT/GIFT CARD, or EXCHANGE which are subject to the below terms:
If the product will be refunded, returned, or exchanged there will be charge on Shipping Fee of KSH. 16% of the total amount claimed, which would be applied through a total reduced refund or credit.
Products that are bought from the Physical Stores can be returned. All Items are eligible for return exempt the products that are: labour and transport cost. used electrical installation materials
You are always required to ship back the items by following the shipping instruction:
ALL REFUND REQUEST MUST BE MADE WITHIN A PERIOD OF 30 WORKING DAYS FROM THE DATE OF RECIEVING THE ITEM
Definitions
For the purposes of this Return and Exchange Policy:
Business Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to EXPERTECH ELECTRICAL CONTRACTORS LTD Located at 221-40600 BONDO, KE.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the electrical, solar installation services and other energy related services from us.
Website refers to My Site, accessible from https://expertech.co.ke
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
In order to be eligible for a refund, you have to return the goods within 30 days of your purchase. If the product is damaged in any way, or you have initiated the return after 30 days have passed, you will not be eligible for a refund.
- Product must be returned in its original packaging
- Product wasn’t used or damaged
- Product must include original tags (if applicable)
- Product must have the receipt or proof of purchase
- Product wasn’t used or damaged
- Product must include original tags (if applicable)
- Product must have the receipt or proof of purchase
Aside from these conditions there are items that can be returned but are not refundable as stated in the following:
After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
EXCHANGE POLICY
Product can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 30 days. Exchanges exceeding 45 days will not be processed.
In order to be eligible for exchanges make sure that these following conditions are met:
- Product must be returned in its original packaging
- Product wasn’t used or damaged
- Product must include original tags (if applicable)
- Product must have the receipt or proof of purchase
You are required to ship back the product for the item to be inspected and replaced.
You exchanged product will be processed Once items are received and conditions confirmed.
You are given the rights to exchange the item, One time. Provided that all conditions in Exchange Policy are met.
CONFIRM WITH THE ONE MENTIONED ABOVE.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
HOW TO INITIATE A RETURN
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:
Self-Service Portal: https://portal.expertech.co.ke
Email Address: customercare@expertech.co.ke
Contact Form URL: https://www.expertech.co.ke/contact-us/
Phone Number: +254105159533
You will be required to wait for a maximum period of 60 working days while our team process and check on your refund, return claims after which you will be updated for their Return, refund Status through their EMAIL, PHONE, and SMS provided that all contact information is recorded to us.
To Request for a Refund Download the form, fill and submit to us using customercare@expertech.co.ke
