×

Service Delivery Charter

Expertech Electrical Contractors Ltd

Introduction

Dear Customer,

As a professional Electrical Contractor carrying out various electrical installations, meeting your present and future needs is our highest priority. We strive to exceed your expectations in all your dealings with us.

Our core business objectives are to provide affordable, sustainable energy and related services while ensuring secure and reliable electricity supplies.

May I encourage you to provide feedback on any aspect of our service as your input helps us improve continuously.

Yours sincerely,

Eng. Oiro Washingtone
CEO, MD & Founder
Expertech Electrical Contractors Ltd

Mission & Vision

Mission

To design, deliver and maintain safe high-performance electrical and renewable energy systems that power industries, businesses and communities with reliability and efficiency.

Vision

To be a leading electrical and sustainable energy solutions provider recognized for engineering excellence, integrity, innovation and measurable contribution to decarbonization.

Core Values

Safety & Compliance

Strict adherence to electrical codes and safety practices.

Engineering Quality

Technically sound durable electrical solutions.

Client Partnership

Long-term relationships built on trust and responsiveness.

Innovation

Adoption of modern power systems and technologies.

Integrity

Transparent and ethical professional conduct.

Sustainability

Promotion of renewable energy and environmental protection.

Standards of Service

New Electrical Installations

Acknowledge inquiries within 2 working days.

Provide quotes within 15 working days for simple installations.

Provide quotes within 25 working days for complex installations.

Electrical Supply Restoration

Restore supply within 18 hours for distribution board failures.

Follow utility provider charter for network failures.

Main Fuse or Faulty Meter

Respond within 3 hours during working hours.

Respond within 4 hours after hours.

Notify utility provider within 24 hours.

Inquiries and Complaints

Initial response within 2 working days.

Detailed response within 10 working days.

Requirements to Access Services

  • Copy of National Identification Card
  • Copy of KRA PIN Certificate
  • Copy of Title Deed
  • EPRA Wiring Certificate of Completion
  • Route sketch map or Google map coordinates
  • Site plan for premium connections (AutoCAD preferred)
   We are Online